Transfers You Can Trust

We've built the industry's highest level of security to ensure your money reaches the right person, every time.

Picture of person using the Pomelo app to send money to GCash from US to the Philippines.

Our Security Commitment to You

Biometric Security

Access your account or see your card details only with your face or fingerprint.

One Time Password Authentication

Enhanced security at every login with our OTP system, keeping unauthorized users out.

Advanced Encryption

Your sensitive information is encrypted with the highest banking-grade security.

Providing Extra Protection - Everywhere We Can

Here’s everything else we do to keep your money safe:

Real-Time Monitoring

Our fraud detection system watches your account 24/7 to stop unauthorized activity.

Transfer Tracking

Follow your money's journey with instant notifications from send to receive.

Fraud Protection

You're never responsible for unauthorized charges on your Pomelo Mastercard®.

Customer Security and Safety Education

Fraud: Someone has gained UNAUTHORIZED access to your funds

Prevention Tip: Never share your OTP (one-time passcode). Pomelo’s Customer Support team will never ask you for your OTP. If something seems suspicious, immediately hang up and contact our Support team.

Takeaway: You will typically be reimbursed since you did not authorize the transaction.

Scam: Someone has gained AUTHORIZED access to your funds

Prevention Tip: Only send money to people you know and trust. If someone is pressuring you to send money quickly, it could be a scam — pause and think before you send.

Takeaway: You may likely not be reimbursed since you authorized the transaction.

Highlight: Money transfers are like cash. The transfer you send is unlikely to be recovered. Ensure that the information is correct and that you’re sending it to the intended recipient.
Learn More
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24/7 Support

We'll never ask for your password, PIN, or card number by email, phone, or text. See something suspicious? Our support team is here 24/7.

Get Support

Make Your First Transfer Today!

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New customer promotional rate applies to the first transfer up to $500. See Terms and Conditions. By tapping sign up, you consent to receive one-time passcodes via text. Msg & data rates may apply. See our Terms of Service and Privacy Policy.