We've built the industry's highest level of security to ensure your money reaches the right person, every time.
Here’s everything else we do to keep your money safe:
Our fraud detection system watches your account 24/7 to stop unauthorized activity.
Follow your money's journey with instant notifications from send to receive.
You're never responsible for unauthorized charges on your Pomelo Mastercard®.
Prevention Tip: Never share your OTP (one-time passcode). Pomelo’s Customer Support team will never ask you for your OTP. If something seems suspicious, immediately hang up and contact our Support team.
Takeaway: You will typically be reimbursed since you did not authorize the transaction.
Prevention Tip: Only send money to people you know and trust. If someone is pressuring you to send money quickly, it could be a scam — pause and think before you send.
Takeaway: You may likely not be reimbursed since you authorized the transaction.
We'll never ask for your password, PIN, or card number by email, phone, or text. See something suspicious? Our support team is here 24/7.