Providing Extra Protection - Everywhere We Can
Here’s everything else we do to keep your money safe:
Real-Time Monitoring
Our fraud detection system watches your account 24/7 to stop unauthorized activity.
Transfer Tracking
Follow your money's journey with instant notifications from send to receive.
Fraud Protection
You're never responsible for unauthorized charges on your Pomelo Mastercard®.
Customer Security and Safety Education
Prevention Tip: Never share your OTP (one-time passcode). Pomelo’s Customer Support team will never ask you for your OTP. If something seems suspicious, immediately hang up and contact our Support team.
Takeaway: You will typically be reimbursed since you did not authorize the transaction.
Prevention Tip: Only send money to people you know and trust. If someone is pressuring you to send money quickly, it could be a scam — pause and think before you send.
Takeaway: You may likely not be reimbursed since you authorized the transaction.
