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Frequently asked questions

How does it work?

Count up all the money you send to family. If you could put that on your credit, you would eliminate transfer fees, earn rewards and points, and raise your credit score. Rather than pay exorbitant transfer fees to move cash, Pomelo sends your family personalized, rechargeable Pomelo cards. Now they can enjoy the convenience of online shopping and swipe at checkout instead of handling cash. Never spend money to send money again.

Are there really no fees?

Really, no fees! Unlike traditional money transfer services that can charge you up to 7% in transfer fees, Pomelo is paid by the merchant via interchange and daily foreign exchange rates.

What if I already have great credit?

That's fantastic and we'd love to work with you. You'll enjoy zero transfer fees, a convenient real-time financial app for the entire family, and peace of mind that your loved ones have instant access to funds.

What if I don’t have credit or low credit?

If you have low or no credit you can use the Pomelo Secured Card. Deposit funds you would normally remit and we will issue you a secured credit line that will start helping you build credit.

Who can use Pomelo?

Pomelo works anywhere Mastercard is accepted. In order to apply for a Pomelo account, you must be a U.S. Citizen or permanent resident 18 years and older. Then, your family anywhere around the world can join onto your family plan as authorized users. Please note that an Android or iOS smartphone is required for all users to register.

What’s a Pomelo?

The pomelo, pummelo, or in scientific terms Citrus maxima or Citrus grandis, is the largest citrus fruit from the family Rutaceae and the principal ancestor of the grapefruit. It is a natural, i.e., non-hybrid, citrus fruit, native to Southeast Asia.